Privacy policy

Last updated: November 14, 2025

Bicalho Swim (“Bicalho,” “we,” “us,” or “our”) operates this website and store, including all related content, features, tools, products, and services (the “Services”). We are hosted by Shopify Inc., which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use the Services, make a purchase, or otherwise interact with us. By using any part of the Services, you acknowledge that you have read and understand this Privacy Policy. If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs regarding the collection, processing, and disclosure of personal information.

Personal Information We Collect

“Personal information” refers to information that identifies, relates to, or can reasonably be linked to you. It does not include de-identified or aggregated data. We may collect identifiers and contact details such as your name, billing and shipping address, email address, and phone number; payment and financial information such as card details and transaction data processed securely through Shopify; account information including usernames, passwords, and preferences; commercial information such as products viewed, added to cart, purchased, returned, or exchanged; communications you send to us; device and technical data such as IP address and browser information; usage data based on interactions with the Services; and inferences drawn from your preferences and shopping behavior.

How We Collect Personal Information

We collect personal information directly from you when you create an account, place an order, communicate with us, or otherwise use the Services; automatically through cookies, pixels, and similar technologies; from service providers such as Shopify, payment processors, and analytics tools; and from marketing partners or other third parties where permitted by law.

How We Use Personal Information

We use your personal information to provide and improve the Services, including processing payments, fulfilling orders, managing accounts, arranging shipping, managing returns, personalizing your shopping experience, and maintaining website functionality. We may use your information for marketing and advertising, including sending promotional communications or displaying personalized advertisements, and you may opt out at any time. We use personal information for security and fraud prevention, account authentication, and investigation of suspicious activity. We use your information to respond to inquiries, communicate with you, and maintain customer support. We may also use your information to comply with legal obligations, respond to lawful requests, or enforce our policies.

How We Disclose Personal Information

We may disclose your personal information to service providers including Shopify, payment processors, shipping partners, analytics providers, marketing and advertising partners, and IT vendors. We may share information with affiliates, business successors, and legal authorities where required by law or in connection with legal proceedings or protection of rights, property, or safety. We may disclose information when you direct or authorize us to do so, such as through social media integrations. We do not sell personal information.

Relationship With Shopify

Our store and checkout are hosted by Shopify, which collects and processes certain personal information to maintain and improve its services. Shopify may use data related to your interactions with our store and other merchants for analytics, security, and performance purposes. For details on Shopify’s use of your information, please review the Shopify Privacy Policy at https://www.shopify.com/legal/privacy. You may exercise privacy rights related to Shopify’s processing at https://privacy.shopify.com/.

Third-Party Websites

Our Services may link to third-party websites. We are not responsible for the privacy practices of those sites. Review their privacy policies before interacting with them. Any information you publicly provide on third-party platforms may be visible to others.

Children’s Data

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe a child has provided personal information, contact us so we may delete it.

Security and Retention

We take reasonable measures to protect your personal information; however, no method of transmission or storage is completely secure. We retain personal information only as long as necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your jurisdiction, you may have rights such as accessing the personal information we hold about you, requesting deletion or correction, requesting portability, opting out of targeted advertising or the sale or sharing of personal information, and managing communication preferences. To exercise your rights, contact us at info@bicalhoswim.com. We may require identity verification before processing your request. Authorized agents may act on your behalf subject to verification. You may also manage certain rights through Shopify’s Privacy Portal. We do not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your personal information, you may contact us using the details below. Depending on your region, you may also lodge a complaint with a data protection authority.

International Transfers

We may transfer, store, or process your information outside your country of residence. When required, we rely on legal mechanisms such as Standard Contractual Clauses for international transfers.